We understand that shopping online requires confidence in the brands you choose. While we operate exclusively online and don’t have a physical storefront for you to visit, we want to assure you that we are a dedicated company committed to building long-term relationships with our customers. To demonstrate our commitment to your satisfaction, we offer: Free Global Shipping (over $50): No matter where you are in the world, we’ll deliver your purchases to your doorstep at no extra cost. Free Returns and Exchanges: If you’re not completely satisfied with your purchase, we make the return or exchange process easy and hassle-free. Your trust is our top priority. We stand behind the quality of our products and are devoted to providing exceptional customer service. Thank you for choosing us as your fashion and lifestyle destination—we’re excited to be a part of your journey.

We understand that shopping online requires confidence in the brands you choose. While we operate exclusively online and don’t have a physical storefront for you to visit, we want to assure you that we are a dedicated company committed to building long-term relationships with our customers. To demonstrate our commitment to your satisfaction, we offer: Free Global Shipping (over $50): No matter where you are in the world, we’ll deliver your purchases to your doorstep at no extra cost. Free Returns and Exchanges: If you’re not completely satisfied with your purchase, we make the return or exchange process easy and hassle-free. Your trust is our top priority. We stand behind the quality of our products and are devoted to providing exceptional customer service. Thank you for choosing us as your fashion and lifestyle destination—we’re excited to be a part of your journey.

Free shipping on orders over $50—no extra charge!

80% of our products are sold to the United States. Of course, shipping to Canada, Australia, New Zealand, and some European countries is no problem either. As long as you can select your country and region when placing an order, it means you can purchase from us and receive the products. If your country or region is not selectable, it indicates that our current logistics channels are unable to ship to your location.

We have already pre-paid these fees. If you are still charged, please send us an email. After verification, we will refund you these money.

Before confirming your order, please ensure all your order information is correct, such as size and model. Additionally, ensure the accuracy of your delivery information, including the correct street address, house number, apartment number, postal code, city, state/province, phone number, and email address. After submitting your order, you will typically receive an order confirmation email. Please double-check all the aforementioned details in the confirmation email. If you find anything that needs to be corrected, contact us within 2 hours. Within the first two hours after placing your order, you can modify any information or cancel the order. After two hours, you will no longer be able to modify the order details. However, you can change your delivery contact information up until you receive the shipping notification email. For significant or unclear orders, our customer service team will proactively send you an email to confirm the order details, so please respond promptly.

You can cancel or amend your order within 2 hours upon placing your order. To cancel or amend your order, please email us at support@luckwearer.com for us to process them for you. Unfortunately, any orders past 2 hours will be registered onto our system and we will not be able to cancel them.

Generally, you will receive a shipping notification email a day after placing your order. By clicking on ‘Track’ within the email, you can view the logistics information for your order.

If you receive items that need to be exchanged, such as due to incorrect sizing, there’s no need to send the product back to us. Simply follow the ‘Return and Exchange Instruction’ sheet included in the package, cut a piece of the products, take a photo, and email us your exchange request. We will immediately reship the item. The shipping time for reshipments is the same as regular orders, and you should receive it within 20 days. Reshipments also qualify for delayed delivery compensation.

If you receive products and decide you simply don’t like them and want a refund, there’s no need to return the product to us. Just follow the instructions on the ‘Return and Exchange Instruction’ sheet included in the package, cut a piece of the products, take a photo, and send it to us. After verifying your information, we will issue an immediate refund through PayPal. Typically, we notify PayPal to process the refund right away, and it should not take more than 3 business days. If you haven’t received it after 3 business days, please contact us, and we will follow up with PayPal.

Wholesale orders are acceptable. You can directly contact us and let us know your requirements and quantities. We will offer you the best price based on your needs. However, please note that delivery times for wholesale orders may be longer. if you need more sent email to us support@luckwearer.com

We also accept OEM orders, but you need to contact us in advance to inform us of your specific OEM requirements and quantities. We will provide you with a reasonable price and delivery time based on the situation. For many orders requiring custom sizing, we will also need to consult with our workshop to determine feasibility.