Thank you very much for liking our products and designs and choosing to shop at Luckwearer.
If you have any concerns or are not satisfied with our products, you can contact us at the first time.
Email: support@luckwearer.com
to contact us so we can help you further .
After I cancel my order, how long will it take to receive a refund?
Typically, once we approve your cancellation request, you will receive a refund from PayPal within 3 business days. If you haven’t received it after 3 business days, please contact us.
How do I go about exchanging an item I received, and how long will a reshipment take?
If you receive items that need to be exchanged, such as due to incorrect sizing, there’s no need to send the product back to us. Simply follow the ‘Return and Exchange Instruction’ sheet included in the package, cut a piece of the products, take a photo, and email us your exchange request. We will immediately reship the item. The shipping time for reshipments is the same as regular orders, and you should receive it within 20 days. Reshipments also qualify for delayed delivery compensation.
If I receive a product and just want a refund because I don’t like it, what should I do, and how long will it take to get my money back?
If you receive products and decide you simply don’t like them and want a refund, there’s no need to return the product to us. Just follow the instructions on the ‘Return and Exchange Instruction’ sheet included in the package, cut a piece of the products, take a photo, and send it to us. After verifying your information, we will issue an immediate refund through PayPal. Typically, we notify PayPal to process the refund right away, and it should not take more than 3 business days. If you haven’t received it after 3 business days, please contact us, and we will follow up with PayPal.
If I want to return a product, can you send me a return label?
We have a better method for returns and exchanges. Please refer to the ‘Return and Exchange Instruction’ sheet included in our package.
Do you have a local return address? What is the return address on the package?
The return address on the package is our carrier’s overseas warehouse address. If you don’t prefer to cut off the back neck label for a direct refund, you can also choose to pay for the shipping to return the product to the address on the package. Once our carrier receives it, they will consolidate and return it to our warehouse for processing. It might take about 15 business days to receive a full refund after we receive the package.
Can I donate the products to someone in need?
We appreciate and support your kindness. You may donate the products to a charitable organization and provide us with a receipt from the charity. In this case, we will offer a full refund as a gesture of thanks. For details, please refer to the ‘Return & Exchange Instructions’ included in your package. However, we still recommend measuring your size and selecting your preferred size before purchasing to help reduce waste and returns.
If I receive a defective product but it’s acceptable to me, can I request some compensation instead of a reshipment or cutting the product for a full refund?
Your idea is very reasonable and something we can accommodate. Generally, if you can accept minor flaws, such as a stain that can be washed off, we can negotiate a refund of up to 30% of the total order amount as compensation for the inconvenience.
If I find a problem after using the product, can I still get a refund?
If you notice significant color fading or print peeling after washing, please provide photographic evidence. If you notice significant color fading or print peeling after washing, please provide photographic evidence, you can still receive some compensation from the product where issues were found.
How long do I have to return or exchange an item after receiving it without using it?
After receiving the product, you have a 30-day window to opt for a return or exchange, provided that the item hasn’t been worn for an extended period or washed.
Contact Us
For any other situation not covered by the above policy, please contact us.
Email: support@luckwearer.com